Delivery

We offer Next Working Day delivery for £5.99 (UK Mainland Only) or Free Standard UK Delivery for orders over £70.

Free next day delivery on all orders over £125

FedEx for Next Working Day and our courier partner if standard uk delivery.

Next Working Day Delivery: If you order before 1pm you will receive your order the next day. (no deliveries on a weekend).

Standard UK Delivery: 3-5 working days from wehn you disptach your order.

If you order before 1pm it will dispatched same day

Please contact us at info@firstchoicehorsesupplies.co.uk or call 01698 884468

Yes, but please contact us before placing an order to ensure we can send the item to you and to confirm the cost of delivery.

In the unfortunate event that you receive an order with item(s) damaage please contact us on 01698 884468

Yes, please choose the Pick up option at checkout when placing your order.

Returns & Refunds

We offer a 30 day returns policy, which means you have 30 days after receiving your item(s) to request a return. Read more about our full Returns Policy.

You can return your item(s) in-store or post them back to us. Please see our Returns Policy for instructions.

Yes, however the fastest way to ensure you get the item you want is to return the unwanted item you have, and once the return is accepted, make a separate purchase for the new item.

We're sorry if you haven't received your refund. We aim to process all refunds within 7 days of your item(s) being returned to us.

Please remember it can take some time for your bank or credit card company to process and post the refund. If it has been longer than 10 days please contact us

Products

Yes all of our products are priced the same online and in-store. There is a small delivery fee of £5.99 to get your products delivered directly to you.

Orders

Yes, you will have received a confirmation email that shows you the status of your order along with your delivery tracking number.

Yes, as long as you contact us within 1 hour of completing your purchase

This is very rare and we're sorry this has happened to you. Please contact us right away so we can fix it.

We're sorry you've received a faulty item with your order. Please contact us so that we can fix this and send a replacement.

Gift Cards

Yes we offer gift cards that can be used online only.

Yes your gift card has a 12 month expiry date from date of purchase

No you can only use the gift card online.

Please enter your gift card code at the checkout promo code box

Account & Payments

Go to my account page and click the forgot password? link. This will ask you to enter your email address. You will then receive a link to reset your password.

All major debit and credit cards except American Express.